NEScientific Case Study

NEScientific: The Leaders in Medical Device Reprocessing 

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Quality healthcare and medical devices are crucial for a long and happy life. NEScientific (NES), through manufacturing and reprocessing, is the market leader in providing world-class medical devices. By perfecting their reprocessing procedure, NES ensures that their surgical instruments are safe, cost effective, and environmentally-friendly. With a team composed of vascular surgeons and experienced professionals, NES prides itself on devices that are not only FDA-approved but also cutting edge in the medical device industry. As such, NES required a software solution that was just as innovative as their products.  

To better understand NES’s journey with NetSuite and Paapri, we had a conversation with Scott Allmendinger, Vice President of Operations, and Joe Staub, who oversees Strategic Initiatives.

Challenges: Outgrowing Previous Systems 

NES, prior to making the switch over to Oracle NetSuite, used about seven disparate systems to run their business functions, including QuickBooks and home-brew software on Microsoft. Joe comments that with their previous systems, “We couldn’t connect dots. We couldn’t have good answers; it took hours to find them.”  

Growing from four employees to an enterprise-level organization of 80, it was time to search for an ERP platform. Joe explains it best when he says, “to be able to move [our business] to the next phase of its development, you have to have real software with real systems and real processes.” 

“To be able to move [our business] to the next phase of its development, you have to have real software with real systems and real processes.” 

Joe Staub, Strategic Initiatives at NES

To NES and the Paapri Team, nothing was a better fit or more “real” than NetSuite.  

Solution: The Right ERP System 

SAP, full Oracle, and any homebrews were crossed off the list as NES wanted a software system that was not too advanced nor too rudimentary. They chose NetSuite because of its ability to consolidate numerous business functions, its relatively smooth implementation process (often depending on the implementation partner and the customer), and its customizability.  

“NetSuite fit the bill because as the mid-level, cash-flow positive, start-up that we are, NetSuite is the right ERP system for us…We needed an out-of-the-box solution with some base customization that allowed us to do what we needed to do.” 

Joe Staub, Strategic Initiatives at NES

The Right Partner 

Once NES was sold on NetSuite, they needed an implementation team that could understand their business and their needs. Joe and Scott, after talking to another partner that “just didn’t have the spark,” went on a call with Paapri.  

Paapri immediately stood out from the rest because of our people, specifically our Master Principal Consultant, P. According to Joe, P was a “really fun guy…who got it.” “He wasn’t just pretending that he had every answer. He was just an honest guy to talk to.”  

For Scott, it was something simple but very important. Scott was “sold on P because [P] stopped and he thought before he spoke.” With our experience implementing ERP for the medical devices industry, Team Paapri thoroughly grasped NES’s business processes and got to work.  

NetSuite Integrated with Master Control  

Before NES’s digital transformation, they did everything on paper. To go paperless (as much of the world is now doing), they used another system called Master Control, which converted all of their paper documentation—including quality, training, and manufacturing information—to a digital format. Given what Master Control could do for manufacturing, NES decided it would make more sense to run their processes through there rather than NetSuite.  

While the integration of Master Control with NetSuite took longer than originally anticipated, the Paapri team held patience and helped solution workarounds for the integration. In fact, Paapri’s PCT Connect was the bridge utilized between both platforms. 

“The only reason we even have a successful project, in my mind, is because we are working with Courtney [Project Manager] and Arnab [Senior Consultant] and his team…in a variety of ways: them being proactive instead of reactive, them taking the time to learn what we do and think for us in some ways. I could give you countless examples of Arnab and his team picking up when we dropped the slack and thinking for us to keep the ball moving forward.”

Joe Staub, Strategic Initiatives at NES

Results: A Successful Project 

Now, with a successful NetSuite go-live, NES can tie all of their core business processes—sales fulfillment, finances, inventory management, ordering, and more—into one streamlined system. That’s how they can evolve from the “small, mom-and-pop, homebrew process” to the “standard practices of how businesses run.” To help NES on that path, according to Joe, “Paapri’s probably the best project team I’ve ever worked with in my entire professional career—and I don’t say that lightly. I’ve worked with quite a few in lots of industries and in different projects.” 

Paapri’s probably the best project team I’ve ever worked with in my entire professional career–and I don’t say that lightly. I’ve worked with quite a few in lots of industries and in different projects.

Joe Staub, Strategic Initiatives at NES

Conclusion 

Team Paapri looks forward to continuing our amazing partnership with NES. We are so grateful for the opportunity to work with them and to help take their business to the next level. 

If you find your business having the same pain points as NES did before their digital transformation, let us know how we can help! 

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